Questions, answered.

How does TRACE work?

TRACE is a presale marketplace: you list a piece you want before you buy it, people call it to rent it from you after you wear it, and every call lowers what you actually pay. When a call feels right, you lock it in, buy the piece, wear it, and ship it to your renter.

Can I rent designer dresses on TRACE?

Yes. On TRACE you can rent designer dresses and other pieces by the week, for a fraction of the retail price. You rent from the person who listed the piece, and they ship it to you.

Is TRACE legit?

Yes. TRACE is a real marketplace with an iPhone app on the App Store. Every rental is tracked, and if what arrives doesn’t match the listing, TRACE makes it right. A real person answers at hello@addtrace.com.

Is there a TRACE app?

Yes. The TRACE app is free on the App Store for iPhone. Search for TRACE Presale Marketplace, or open addtrace.com/download on your phone. You can also browse and list on addtrace.com.

Where can I read TRACE app reviews?

Ratings and reviews from TRACE members are on the TRACE app’s App Store page, under Ratings & Reviews.

Can I list something before I buy it?

Yes. That’s exactly what TRACE is for. You list the piece before you’ve spent anything, calls come in, and you know your real cost before you commit to buying. You can also list something you already own and haven’t worn yet.

What does it cost?

Listing on TRACE is free, and TRACE never takes a cut of what you earn from rentals. Renters pay their weekly price plus a flat $10 for delivery, there and back. No service fees, no surprises.

How does renting work on TRACE?

Pick your weeks and call the piece. Once the lister says yes, it shows up before your week starts. Wear it, love it, then send it back with the prepaid label we give you, or a TRACE runner picks it up if you’re in NYC. Listing a piece? It stays yours, and every bit of the rental money is yours too.

What if I change my mind about a piece?

No problem. Nothing on TRACE is binding until a call is accepted. Listers can keep the piece and say yes to no one, and callers can pull a call any time before it’s accepted. Once a call is accepted, you’re both set, and if the piece isn’t right when it arrives, you’ve still got 24 hours to report it for a full refund.

How do I get paid on TRACE?

When delivery is complete and the inspection window closes without an open dispute, your earnings become Available in Payouts. Tap Cash out to send them to your connected payout account. Standard cash-outs are free and have no minimum. Payout timing can vary, and TRACE may temporarily hold a cash-out for account verification, suspected fraud, or payment issues.

How does shipping work on TRACE?

TRACE generates a prepaid shipping label for the lister’s shipment. You wear the piece, pack it, and drop it off, and tracking is shared with the caller automatically.

Is calling a piece risk-free?

Yes. You’re not charged when you call a piece on TRACE, only once the lister says yes and has it in hand. If they can’t do your dates or it doesn’t go ahead, you pay nothing. And if it arrives and something’s off, tell TRACE within 24 hours for a full refund.

Is renting on TRACE safe?

Yes, and it’s risk-free. You’re only charged once the lister has the piece, every TRACE rental is tracked door to door, and if anything’s off when it arrives, tell TRACE within 24 hours and we’ll refund you in full.

What stores does TRACE work with?

TRACE works on 200+ retailers, including Net-a-Porter, Revolve, SSENSE, Reformation, and Nordstrom. Just paste a product link at addtrace.com or in the app and TRACE pulls the details in.

Does TRACE track my browsing?

No. TRACE only reads the product links you choose to paste. It never monitors your browsing, and TRACE never sells user data.

More questions? hello@addtrace.com